CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: help@five30.info
or fill in our contact form:
FAQ
01
Am I able to cancel my order?
Please e-mail 5thirtyboutique@gmail.com if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.
03
I just placed two orders, can you combine them?
Orders can be combined ONLY if the orders in question have not yet been fulfilled and shipped. To check the status of your order and inquire about combining orders, please contact our customer service department during normal operating hours and we will do our best to accommodate you.
05
Can I make an exchange for a different size?
We cannot provide exchanges or holds due to limited inventory.
02
Can I edit my order once placed?
We are currently not able to revise any orders once placed. If you made an error on your order it is best to contact customer service to have the order cancelled, and then place a new order with the correct items.
04
What to do if something in my order is damaged?
If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
06
Can I request a refund?
We do not offer refunds on products sold.
07
My package is lost or I believe it was stolen. What do I do?
We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the e-mail to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following:
Put your package in your mailbox
Leave your package at your back door or in your garage
Leave your package with your neighbors or with whoever opened the door at your address
Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community
Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a FedEx office, at their front desk or in your FedEx box
If you have a package that is missing, we want to do everything within our power to help you find resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will begin the process.
08
When will I receive my order?
Due to Covid 19 you may experience delays due to the number of orders being processed and extended lead times for shipping. Please allow at least 2 weeks for orders to be shipped during this extraordinary time.
Under normal circumstances we work to ship out orders within 5-7 days after the order has been placed. For holidays, Friday afternoons, weekends, we may take up to 3 business days to process and ship orders.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.